Responsible Gambling at Mindil Beach Casino

At Mindil Beach Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our guests. We believe that gambling should always be a form of entertainment, and we take our responsibility to support the wellbeing of our players seriously. This page outlines the tools, resources, and support available to help you gamble responsibly.

Our Commitment to Responsible Gambling

Mindil Beach Casino operates in full compliance with the Northern Territory Racing Commission (NTRC) regulations and adheres to the National Responsible Gambling Framework. We actively promote responsible gambling practices across all areas of our venue and work closely with community organisations to minimise gambling-related harm.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It is important to recognise the warning signs early. You may have a gambling problem if you:

Spend more money or time gambling than you can afford
Chase losses by continuing to gamble to win back money
Feel anxious, irritable, or restless when not gambling
Neglect work, family, or personal responsibilities due to gambling
Borrow money or sell possessions to fund gambling
Lie to friends or family about your gambling habits
Use gambling as a way to escape stress, depression, or other problems

If any of these signs apply to you or someone you know, we encourage you to seek help immediately.

Self-Exclusion Program

Mindil Beach Casino offers a voluntary self-exclusion program that allows individuals to ban themselves from entering the casino premises and accessing gambling services. Self-exclusion can be arranged for a minimum period of 12 months and can be extended indefinitely.

To apply for self-exclusion, please visit our Responsible Gambling desk located at the main entrance of Mindil Beach Casino, or contact us directly:

Phone: (08) 8943 8888
Email: [email protected]
Address: Gilruth Avenue, Mindil Beach, Darwin NT 0801

Self-exclusion is also available through the national BetStop – National Self-Exclusion Register, which covers all licensed online wagering services in Australia. You can register at www.betstop.gov.au or call 1800 238 786.

Gambling Limits and Controls

We encourage all guests to set personal limits before they begin gambling. Mindil Beach Casino supports the following responsible gambling tools:

Deposit and spend limits – Set daily, weekly, or monthly limits on how much you spend
Time limits – Decide in advance how long you will spend gambling
Reality checks – Request reminders about the time and money spent during your session
Cooling-off periods – Take a temporary break from gambling without committing to full self-exclusion

To set up any of these controls, speak with a member of our Responsible Gambling team at the venue.

Protecting Minors

Mindil Beach Casino has a strict policy of prohibiting anyone under the age of 18 from entering the gaming floor or participating in any form of gambling. Our staff are trained to request valid photo identification from anyone who appears to be under 25 years of age. Valid forms of ID include:

Australian driver's licence
Australian passport
Proof of Age card issued by an Australian state or territory

If you are concerned that a minor may be accessing gambling services, please notify our staff immediately.

Responsible Gambling Training

All Mindil Beach Casino staff members complete mandatory responsible gambling training as part of their induction and ongoing professional development. Our team is equipped to identify signs of problem gambling and to provide appropriate support and referrals to guests who may need assistance.

Support Services and Resources

If you or someone you know needs help with a gambling problem, the following free and confidential services are available across Australia:

Gambling Help Online
24/7 online chat, phone, and email support
www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, 24 hours, 7 days)
Lifeline Australia
Crisis support and suicide prevention
www.lifeline.org.au
Phone: 13 11 14 (24 hours, 7 days)
Beyond Blue
Mental health support and information
www.beyondblue.org.au
Phone: 1300 22 4636 (24 hours, 7 days)
MensLine Australia
Support for men experiencing emotional difficulties
www.mensline.org.au
Phone: 1300 78 99 78 (24 hours, 7 days)
Northern Territory Gambling Support Service
Local support for NT residents
Phone: 1800 858 858

Responsible Gambling Tips

To help keep gambling fun and within healthy limits, we recommend the following:

Only gamble with money you can afford to lose
Set a budget before you start and stick to it
Never gamble to recover losses
Take regular breaks and do not gamble for extended periods
Balance gambling with other leisure activities
Do not gamble when you are upset, stressed, or under the influence of alcohol
Keep track of the time and money you spend gambling
Treat gambling as entertainment, not as a source of income

Regulatory Information

Mindil Beach Casino is licensed and regulated by the Northern Territory Racing Commission (NTRC) under the Casino Act 1979 (NT). Our operations are subject to regular audits and compliance reviews to ensure the highest standards of player protection and responsible gambling are maintained.

For more information about gambling regulation in the Northern Territory, visit the NTRC website at www.ntrc.nt.gov.au.

Contact Our Responsible Gambling Team

Our dedicated Responsible Gambling team is available seven days a week to assist you with any concerns, questions, or requests related to responsible gambling. You can reach us by:

Phone: (08) 8943 8888
Email: [email protected]
In person: Visit the Responsible Gambling desk at Mindil Beach Casino, Gilruth Avenue, Mindil Beach, Darwin NT 0801
Opening hours: Daily, 10:00 AM – 2:00 AM ACST

We are here to help. If you feel that gambling is no longer fun or is causing harm, please reach out to us or contact the Gambling Help Hotline on 1800 858 858 at any time.